Terms

MINIMUM ORDER
We are pleased to advise that there is not minimum order.

GST (Sales Tax)
Prices exclude GST.
For Australian customers GST will be added at checkout.

DELIVERY
All goods will be sent to the specified ‘Shipping Address’ as outlined at the ‘Final Checkout’, unless otherwise specified.

OVER 18 YEARS OF AGE
All customers placing order via this website must be over 18 years of age.

POSTAGE AND HANDLING
All orders placed via our website will attract a handling and delivery fee. Rates for both Australian and International delivery locations are listed below. All figures are in AUD (Australian Dollar currency).

Within Australia
We suggest you give an address where you will most likely be during the day to receive delivery, as you may be asked to sign for the receipt of your parcel. Please note that deliveries to PO Boxes are not accepted.

Postage and Handling Rates:
$12.00 per order for all locations within Australia and its territories.

This is a flat rate regardless of the order size.

Please allow up to 5 working days for delivery.

International deliveries
All deliveries will be sent via courier or post, depending on the size of the order.

Postage and Handling Rates:
$18.00 per order to New Zealand
$40.00 per order to Asia
$55.00 per order to USA & Canada
$60.00 per order to Europe
Orders to the Rest of the World upon request

Please allow 7 – 14 days for delivery for most locations.

Please note that delivery charges do not include relevant customs duties or taxes that may be incurred, it is the customer’s responsibility to pay any applicable taxes (GST, VAT, etc), customs duties or any other fees or charges that may be associated with an international delivery of this type. Please check with your local customs office for further up to date information.

If you are sending your order as a gift directly to your recipient, please be aware a copy of your invoice will be attached to the parcel in accordance with Customs regulations. 

CANCELLATION POLICY
If orders for customised products are cancelled prior to packing and shipping a fee of $30.00 will apply. All orders cancelled after packing and shipping, will be delivered and billed in full. Please understand that unfortunately due to the nature of our customised products such as Contact Cards, orders can not be cancelled once placed. So please ensure you choose your correct design and text before submitting your order.

RETURNS
We have made every effort to represent our products on this website as accurately as possible however we do recognise that ordering on the Web, sight unseen, requires trust. At MONOCO you can shop online with the comfort of knowing that if you are not satisfied with an item you can receive a credit for the purchase.

Please contact our office by emailing us at sales@monoco.com.au to request a credit.

Please note: Items need to be returned to us unopened, in original undamaged and unmarked packaging within 14 days for a credit (less shipping fees).

Returns are not applicable to custom made products.

INTELLECTUAL PROPERTY
The customer acknowledges and agrees that the intellectual property, including all patents and trademarks, illustrations and design, photography, literary text, inventions, technology, equipment, methods or techniques together with any company brand names and trademarks are the property of MONOCO and nothing will be construed or interpreted as in any way constituting an assignment of any of those rights and entitlements to the Customer, and shall at all times remain vested in MONOCO.

The intellectual property must not be copied, scanned, reproduced or repackaged in any way, shape or form without the express prior written consent of MONOCO.

Where MONOCO permits in writing the use of any of its intellectual property during the time the Customer trades with MONOCO for the purpose of advertising or promotion, or for any other purpose including for the purpose of resale as a finished commercial product, the Customer understands that said intellectual property must recognise the MONOCO name and trademark at all times.

SITE SECURITY
Every endeavour is made to ensure that this site is secure. However, users must be aware that the World Wide Web is an insecure public network and that third party interference can occur.

We encourage all users to take appropriate precautions to ensure that whatever is selected from this site is free of contamination that may interfere with, or damage, the user’s computer hardware or software.

MONOCO Pty Ltd does not accept any liability for these occurrences.

DISCLAIMER
We take pride in producing quality original Australian-­‐designed products.

Despite every effort to accurately duplicate each product’s colour when uploaded to our website, actual colours may vary. Due to variances among computer monitors and different operating systems, the colours that appear on your screen throughout our site may not exactly match the colours of a product. MONOCO are not responsible for differences, real or perceived between the way the product appears on your screen and the final product.

Great care is taken to match colours of our products as accurately as possible, however, CMYK print work may result in slight colour variations occurring from time to time. Colours may vary from day to day, and press to press. Various conditions affect colours printed by the CMYK and Pantone processes, and for this reason MONOCO will not be held responsible for any reprint as a result of colour fluctuations, densities and variations.

PRIVACY STATEMENT
We want your online experience to be enjoyable and we take care to respect your privacy when you visit our website. Accordingly, MONOCO complies with the provisions of the Privacy Act 1988. We do not sell, rent, or otherwise distribute your information outside of the company. Generally, we only use the information we collect about you for the following purposes:

a) To facilitate your requirements by ensuring your enquiries are forwarded to the correct people.
b) To enable us to send you relevant marketing and email newsletter material.
c) Facilitate your purchase transaction.

Other than statistical information we do not collect information about you through our website other than where you provide it to us.

At MONOCO we respect your privacy. Any and all the information collected by MONOCO will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

LINKS
MONOCO has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by MONOCO of the site. Use of any such linked web site is at the users own risk.